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Salesforce AI Specialist Certification
Introduction
Introduction to the certification (2:07)
Access the Presentation used in the Course
Einstein Trust Layer (15%)
What is Einstein Trust Layer? (7:55)
Overview Of Einstein Trust Layer (6:14)
Secure Data Retrieval and Grounding (4:24)
What is Data Masking (4:33)
What is Prompt Defense and Prompt Injection (7:39)
Zero Data Retention Policy in Salesforce Einstein Trust Layer (3:11)
What is Response Journey : Toxicity Detection, Data Unmasking , Feedback & Audit (4:30)
Practice Test
Practice Test: Einstein Trust Layer
Prompt Builder (37%)
What is Prompt Builder? (2:58)
Prompt and Prompt Template (4:00)
Types of Prompt Template (8:39)
Setup Account with Salesforce (2:01)
Enable Einstein Setup and Einstein for Sales (1:13)
Field Generation Prompt Template (16:19)
Sales Email Prompt Template (14:30)
Record Summary Template Part 1 (7:59)
Screen Flow to display Record Summary (11:30)
Important tip for the exam
Temperature, Presence Penalty, Frequency Penalty (4:57)
Prompt Template Permission Sets (3:40)
How to call flow from Prompt Template (9:58)
Create Prompt Template Triggered Flow (8:32)
Create Field Generation Prompt Template to invoke Flow (9:55)
What is Flex Template and difference between Record Summary, Field Generation (5:11)
Project to showcase Flex Template: Create two custom objects (5:24)
Project to showcase Flex Template: Populate object with data (4:00)
How to create Flex template? (7:31)
Create a Flow for Flex template (15:24)
Important tip for the exam
Practice Test
Practice Test : Prompt Builder
Einstein Copilot (23%)
Overview of Einstein Copilot (19:08)
Exam Objectives for this section (1:30)
What is Einstein Copilot and its features (6:09)
Important points related to Einstein Copilot from Exam perspective (9:31)
how to create a new topic in Einstein Copilot (10:58)
Create Flow Type Custom Action (14:34)
Create Prompt Template Custom Action (7:29)
Add your custom actions to the Agent (8:14)
Important tip for the exam
Practice Test : Einstein Copilot
Practice Test
Model Builder (8%)
Overview of Model builder (9:01)
Difference Between Predictive and Foundation Model (6:15)
How to create Predictive and Foundation Model in Model Builder (3:37)
Summary of what we have learnt so far and more. Don't skip this lecture. (9:14)
Practice Test : Model Builder
Practice Test
Generative AI in CRM Applications: 17%
Call Summary and Call Explorer (4:45)
Einstein Reply Recommendation, Work Summaries and more (4:31)
Important tip for the exam
Practice Test : Generative AI in CRM Applications
Practice Test
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